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Frequently Asked Questions
Have questions? We have answers.
What exactly does a freight forwarder do?
A freight forwarder acts as an intermediary between shippers and transportation services, handling logistics, documentation, and coordination of cargo movement across international borders.
How do freight forwarders differ from shipping carriers?
Freight forwarders arrange and coordinate shipments while carriers (like shipping lines or airlines) physically transport the goods..
What documentation does a freight forwarder handle?
Freight forwarders manage bills of lading, commercial invoices, packing lists, certificates of origin, customs declarations, and other export/import documentation.
How do freight forwarders charge for their services?
Pricing typically includes base freight costs, plus additional fees for services such as documentation, customs clearance, insurance, storage, and special handling requirements.
What’s the difference between FCL and LCL shipping?
FCL (Full Container Load) means you ship a full container of your goods, while LCL (Less than Container Load) means your goods share container space with other shipments.
Can I track my shipment?
Yes, we offer real-time tracking for all shipments. You will receive updates throughout your cargo’s journey, including its location and status. Our tracking portal provides full visibility from origin to destination.